Terms and Conditions

1. Introduction

Welcome to Kitchen Warehouse Trading LLC (“KWT”, “we”, “us”, or “our”). We provide our customers with the highest quality commercial kitchen equipment for purchase through our website, located at https://shop.kitchenwarehouse.ae (the “Site”). By using the Site and purchasing products from us, you agree to be bound by the following terms and conditions (the “Terms”). If you do not agree to these Terms, please do not use the Site or purchase products from us.

2. Product Information

We make every effort to ensure that the information on the Site is accurate and complete. However, we do not guarantee that the information, including descriptions, prices, and images of our products, is error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

3. Ordering and Payment

When you place an order on the Site, we will send you an email confirmation. This email confirmation does not constitute our acceptance of your order. Your order will only be accepted and a contract formed between us when we dispatch the products to you.

We accept payment by credit or debit card, and cash on delivery . Payment must be received in full before we can dispatch your order. We reserve the right to cancel any order if we are unable to process the payment.

4. Shipping and Delivery

We ship to most locations worldwide. Shipping costs will vary depending on the destination, the weight of the products, and the shipping method you choose. Shipping costs will be added to the total cost of your order at checkout.

We will make every effort to dispatch your order within 2 business days of receipt of payment. However, please note that delivery times may vary depending on your location and the shipping method you choose. We are not responsible for any delay in delivery caused by the carrier.

5. Returns and Refunds

f you are not completely satisfied with your purchase, you may return the products to us within 7 days of receipt for a full refund or exchange. Products must be returned in their original condition and packaging. We will not accept returns of products that have been used or damaged.

To initiate a return, please contact us at [email protected] and we will provide you with instructions on how to return the products. Refunds will be processed within 7 days of receipt of the returned products.

6. Warranty

All of our products come with a manufacturer’s warranty. The length of the warranty and the terms of coverage will vary depending on the product. Please refer to the product information on the Site for specific warranty information.

If you have a warranty claim, please contact us at [email protected] and we will provide you with instructions on how to make a claim.

7. Limitation of Liability

Our liability to you in connection with any product purchased through the Site is strictly limited to the purchase price of that product.

8. Governing Law and Jurisdiction

These Terms and your use of the Site and our products will be governed by and construed in accordance with the laws of the United Arab Emirates, without giving effect to any principles of conflicts of law.